Question 1

How quickly can you fix my motor failure?

Accepted Answer

In most cases, we can repair a motor failure the same day you call. Our service vehicles are fully stocked with common replacement parts, including motors for most major brands. For emergency situations, our rapid response team is available 24/7 and typically arrives within 1-2 hours. If a specialized part is needed, we'll provide a temporary solution and return with the correct part as quickly as possible—usually within 24-48 hours.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Motor failure can result from several factors: age and wear (most motors last 10-15 years), power surges, overheating from continuous use, lack of maintenance, or attempting to operate a door that's out of balance or has broken springs. Signs of impending motor failure include unusual noises, slow operation, intermittent function, or the motor running but not moving the door. Regular maintenance can extend motor life significantly.

Question 3

Do you offer financing for new aluminum door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment. We offer flexible financing options for qualified customers, including 0% interest for 12 months on approved credit. We also accept all major credit cards and can work with you to find a payment solution that fits your budget. Contact us for a free estimate, and we'll discuss all available options during your consultation.

Question 4

What's included in your warranty?

Accepted Answer

Our 3-Year warranty covers both parts and labor on all installations and repairs. This includes springs, cables, rollers, hinges, and opener components. If anything we install or repair fails within the warranty period, we'll fix it at no additional cost. Manufacturer warranties on new doors and openers provide additional coverage beyond our labor warranty.

Question 5

How long does a garage door installation take?

Accepted Answer

A standard single-car garage door installation typically takes 3-4 hours. Double-car doors may take 4-6 hours. This includes removal of the old door, installation of the new door and hardware, opener installation or reconnection, programming, and a complete safety check. We always clean up thoroughly before leaving.

Question 6

Do you service all garage door brands?

Accepted Answer

Yes, our technicians are trained to work on all major garage door brands including LiftMaster, Chamberlain, Genie, Craftsman, Wayne Dalton, Clopay, Amarr, and many others. Whether you need repair, maintenance, or a new installation, we have the expertise and parts to handle it.

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